Making Repairs
Seamless
Clementine provides maintenance services across the North East of England.
We are growing a trade network that uses modern tech to process property jobs seamlessly.
Clementine’s aim is simple; to give our customers an easier life through more effective repairs. Maintenance work is neverending, so it would be great if it just ‘worked’. Our customers want reliability, speed, affordability and completions. In pursuit of this, all our teams work continuously to improve our knowledge, capacity, systems and processes, so you receive a first class service.
We have built a great reputation with our customers to date and are proud of those continuing relationships. On every Clementine job – the needs of our customers come first.
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We have an uncomplicated ‘Why’ which gives us a clear focus. Clementine’s purpose is to make repairs seamless. That’s the reason we’re here.
Our teams are trying to improve the industry. We’re using AI-tech to become among the best in the world at providing ultra-reliable, seamless trade services.
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Clementine is playing our part in helping make the UK a more sustainable, inclusive and ethical place to live.
We have always been a green company at heart, and play our role daily by installing new EV charging points, solar panels, and new infrastructure to help take the UK into it’s next energy era.
Clementine is committed to sustainable growth that benefits our stakeholders, communities, and the planet. Our ESG strategy focuses on reducing our environmental footprint, fostering a diverse and inclusive workplace, and upholding the highest standards of ethics and governance.
REPAIR
sERVICES
Our bread and butter is what we love; our day-to-day installations and repairs business. It's what we enjoy doing.
ARRANGE
GREEN
INSTALLS
Clementine is leading the way with energy efficient upgrades to homes and businesses nationally.
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TRADE
NETWORK
Through our TradesDesk platform we process jobs nationwide across all trades and market sectors.
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COVER
PLANS
Clementine can help you with home improvement funding, cover plans, service plans, warranties and even grants.
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OUR VISION
Our vision is to:
make Clementine one of the world's leading repairs networks.
We want to be amongst the first companies to blend all trades and sectors. We will do this by bringing cutting edge AI-enabled systems and modern organisational standards to maintenance and repairs.
In years to come, Clementine's Trade Network will be as well known as any in the world, capable of providing cover for every job, in every home, round the clock, within days. Our iconic 'C' brandmark will signify reliability and quality.
A Clementine repair will stand for a job well done, with undoubtable cover behind it.
OUR MISSION
We're on a mission to transform repairs and maintenance into the 21st century modern, efficient and quality driven experience it should be.
We want to be our customers first call for property repairs, to earn their trust and deliver reliable services that meet their needs for speed and quality to ultimately make their lives' easier.
We will do this by continually delivering the right tradesperson, fully validated, to each job on-time and at a fair price.
Core Values.
Clementine’s ethos is ‘Property taken care of’. We believe that customers don’t care how much you know until they know how much you care.
Clementine’s set of values guide us in all that we do. We habitually reference them in our daily work.
Our four values are:
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WE ARE
RELIABLE
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WE ARE
RESPONSIVE
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WE ALWAYS
COMMUNICATE
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WE ARE
EASIER
TO WORK WITH
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Clementine is an active supporter of a wide range of community programmes. We have a dedicated social value team who have orchestrated well over £1m in contributions to local initiatives to date.
We are fervent supporters of Megan’s Rose of Hope; an inspiring organisation that raises cancer awareness and creates networks of support for young people aged 11-25 who are diagnosed with cancer.
Clementine is committed to playing an active part in local engagements that bring people together and offer support for our most vulnerable members of our society.
ACCOUNTANTS
It's important to grow the right way. Clementine is supported by excellent advice from professional North East firms of great regional repute.
We partner with UNW Accountants who support our in-house accountancy function with management information oversight, tax planning and corporate finance advice.
With UNW's support, Clementine is able to offer our local authority and public sector partners the surety of numbers and accuracy they need to be able to award contracts with confidence.
LAW
Our relationship with Endeavour Law LLP is long standing. They are a privilege to work alongside.
Endeavour support us with legal expertise, sound corporate advice and deliver the responsive service our clients need when working through complex tender documents with tight mobilisation deadlines.
Clementine is aiming for national growth, and to do so we are building an impressive professional support structure to assist the senior management team. Having the right professional advisors in place is crucial to allow us to scale to the national level and beyond.
The proof is in the pudding. We have completed tens of thousands of jobs for satisfied clients:
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Clementine started out as the internal maintenance arm of Adavo Property. Adavo began in the aftermath of the credit crunch; a difficult trading period when mortgages and business funding was scarce on the ground. Adavo started on a shoestring by developing small scale projects via investor joint ventures, and then undertaking the lettings and management of those projects once they were complete. We soon grew a loyal customer base and began to prosper.
Our property management division was Adavo Lettings which operated from Tyneside. We offered a simple, faster service that was well received. The lettings business gave us a route to market, cash flow and repeating monthly revenues.
It all started from a small shop in Benton, Newcastle upon Tyne, but the ambition for larger impact was evident from the outset. Our lettings business grew to a six hundred thousand pound turnover in three years from a standing start, and we looked to branch out.
When you run a lettings business it gives you a live overview of the market. In time, you get an intuitive feel for the deal flow of the local market; what places will let, how quickly, and at what price.
We could see that demand in certain areas of the market was permanent and not particularly well serviced. Local and regional workspace was an area that particularly stood out.
Adavo Workspace began with Wallsend Town Hall and expanded well over the next few years. It grew to over 200+ office suites and TradesDesk serviced the repairs of those customers. Adavo now has a $10m+ balance sheet, has generated revenues in excess of $4m+ and paid over $2m+ in investor returns. The best thing it did though was lay the foundations for Clementine.
More buildings were added and our facilities capability expanded and matured. This extensive experience was the foundation of TradesDesk, which turned into what Clementine Services is today.
During Covid we took the decision to look to diversify our revenue streams further afield. Our facilities management via TradesDesk had always been a core strength, and we had lots of customers asking for us to do their work as well, so we took the plunge to spin our facilities division out as a separate business and (one re-brand later) Clementine Services was born.
We took our services to market, won lots of new customers, serviced them well, made our process adjustments, created robust systems and procedures, and thrived. We are now expanding once more and are looking at adding new trades and new locations in a well chosen sequence.
The main consideration is always our Proper Job Promise – we have to keep our standards high and we must be mindful of that as we grow.
We are aiming nationally and are building an infrastructure that will service installations, repairs and insurance cover plans nationwide and beyond.
As we build our network regionally and nationally over the coming year, we will become ever more valuable to our customer base and process greater numbers of jobs far more efficiently.
Great service takes time to perfect, but if we build daily, keep our quality high, keep our customers happy, we will build a reputation far and wide. We believe anything is possible, and are on the neverending journey of service excellence.
Our current operational goal is to grow to 50+ tradespeople in 2025. We have an established track record of hitting our goals, setting new ones and moving forward. Watch this space.
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Clementine offer a range of trade services:
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