Easing Agent workloads
Clementine provides reliable trade services throughout the North East of England.Â
We work hand-in-hand with local lettings agents to help make working days easier.
We partner with property professionals who expect reliable, compliant and documented results and not excuses.
Clementine provides responsive, fully insured trades support for letting and estate agents across the North East. From emergency callouts to planned compliance work, we handle the jobs that take up your time, keep tenants happy, and give landlords confidence that their property is being properly looked after.
We have built a great reputation to date and are proud of that, built upon TradesDesk, our modern Dynamics-CRM powered platform coupled with a superb field service infrastructure. It allows us to deliver complete solutions time after time, on every job, every day.Â
We keep your landlords happy and your tenants comfortable with a single point of contact for all maintenance, and emergency issues.
Whether it’s a leaking pipe, a failed gas safety certificate, a “no heating” call at 8am, or a pre-tenancy tidy-up, we act as your maintenance arm. You send us the issue, we scope it, attend, complete, and send back evidence without your team making five follow-up calls.
Responsive
Call-Outs
Our bread and butter is what we love; our day-to-day responsive works and repairs. It's what we enjoy doing.
TRIAL
EMERGENCY
CALL-OUT
24-hour emergency call-outs for urgent leaks, heating or electrical faults. Fast, reliable help when you need it most.
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Work
Guaranteed
Through our TradesDesk platform our work carries our Proper Job Promise across a variety of trades.
PARTNER
Out-of-Hours
care
We can help you with the harder to fill shift patterns and cover for absenteeism. We can be relied upon to attend.
ENQUIRE
Remedial repairs
Need quick, reliable remedials between tenancies? Our team takes care of everything from damp and plaster repairs to electrical and plumbing fixes, keeping your properties ready to let.
Reactive repairs
Our experienced trades teams deliver projects exactly to specification, from start to finish ensuring your design intent is protected and deadlines are met.
Compliance & saftey
Gas Safe, EICR, alarms, emergency lighting checks — scheduled and recorded so you stay audit-ready.
Void and pre-let works
Patch repairs, decorating, small refurb, and “get it ready to market” works to reduce your void period.
HOW IT WORKS.
Simple process, no chasing.
- Steps Layout
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You log the job
Submit a repair request
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We attend
Vetted trades arranged
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You get the report
Proof and invoice sent to you
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You look organised
Stay in control
- all tracked through TradesDesk
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You’ll get before-and-after photos, notes and parts used so you can show the landlord exactly what was done and why.
When something goes wrong, waiting isn’t an option. Our teams are organised, local and responsive, often on site within 24 hours for urgent repairs. We plan around your tenants, your clients, and your deadlines, not the other way around.
You’ll always speak to real people who know your business. Whether it’s a one-off callout or an ongoing contract, we communicate clearly, keep you updated, and treat every project as if it were our own.
We understand margins, timelines and the pressure to deliver value. Our pricing is transparent and realistic, helping you keep costs predictable and your clients confident. No inflated rates, no hidden extras just work done right, first time.
No need to ring three different contractors. We coordinate plumbers, electricians, joiners, decorators and maintenance teams.
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Every property tells a story – and so does the work that goes into keeping it safe, functional and looking its best.
At Clementine, we treat every project with the same care and attention, whether it’s an emergency repair, a full building refurbishment, or ongoing maintenance for hundreds of tenants.
Here’s a glimpse into how we’ve helped clients across the North East keep things running smoothly and looking their best.
We’re proud to have supported a range of respected letting agents and property professionals across the North East, delivering reliable maintenance, compliance, and remedial work they can trust.
Here’s a glimpse of some property partners we’ve helped across the North East to keep things running smoothly and looking their best.
Joining our partner network is simple and straightforward. Just complete our quick onboarding form, we’ll confirm your details, and you can start logging jobs straight
SEND YOUR
DETAILS
Start by filling out our short online onboarding form. It takes just a few minutes and collects your agency details, main contacts, areas covered, and work preferences. Once submitted, you’ll receive an instant confirmation email.
TRIAL
WE SET
YOU UP
Our team will review your details within 1–2 business days. We'll get in touch with you to confirm you as an approved Clementine partner. We can also align to your existing maintenance templates if you use systems like Fixflo.
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START LOGGING
JOBS
Once approved, you can log jobs immediately using your preferred method — by email, through your agent portal, or directly from Fixflo. We’ll coordinate access, complete the work, and return evidence and reports automatically.
ENQUIRE
Fixflo Integration
We connect directly with Fixflo, so when tenants raise maintenance issues through your platform, they come straight to our team. No double entry, no missed updates - just fast action with photos and completion notes returned to you automatically.
Automated Updates
Every job is tracked in our system with automated status updates — “job received,” “in progress,” “completed with photos.” Agents and landlords can see progress in real time without chasing emails or calls.
PARTNER RESOURCES AND DOWNLOADS
Rate Cards
Simple, transparent pricing that covers everything from routine maintenance to larger remedial jobs, with clear call-out terms and handy packages for void and pre-let works.
Insurance Documents
Up-to-date Public and Employers’ Liability certificates, along with relevant trade registrations all in a single file ready upon requestand can be included in your compliance records.
CAPABILITY STATEMENT
A concise overview of our team, professional accreditations and service standards, suitable for sharing with landlords, stakeholders, internal operational teams, and colleagues.
The proof is in the (five star) pudding. We have amassed thousands of glowing reviews from jobs we have completed for satisfied clients over the years:
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Clementine started out as the internal maintenance arm of Adavo Property. Adavo began in the aftermath of the credit crunch; a difficult trading period when mortgages and business funding was scarce on the ground. Adavo started on a shoestring by developing small scale projects via investor joint ventures, and then undertaking the lettings and management of those projects once they were complete. We soon grew a loyal customer base and began to prosper.
Our property management division was Adavo Lettings which operated from Tyneside. We offered a simple, faster service that was well received. The lettings business gave us a route to market, cash flow and repeating monthly revenues.
It all started from a small shop in Benton, Newcastle upon Tyne, but the ambition for larger impact was evident from the outset. Our lettings business grew to a six hundred thousand pound turnover in three years from a standing start, and we looked to branch out.
When you run a lettings business it gives you a live overview of the market. In time, you get an intuitive feel for the deal flow of the local market; what places will let, how quickly, and at what price.
We could see that demand in certain areas of the market was permanent and not particularly well serviced. Local and regional workspace was an area that particularly stood out.
Adavo Workspace began with Wallsend Town Hall and expanded well over the next few years. We have grown to over 200+ office suites and counting. Adavo has a ÂŁ10m+ balance sheet, has generated revenues in excess of ÂŁ4m+ and paid over ÂŁ2m+ in investor returns.
More buildings were added and our facilities capability expanded and matured. This extensive experience is the foundation of what Clementine Services is today.
During Covid we took the decision to look to diversify our revenue streams further afield. Our facilities management had always been a core strength, and we had lots of customers asking for us to do their work as well, so we took the plunge to spin our facilities division out as a separate business and thus Clementine Services was born.
We took our services to market, won lots of new customers, serviced them well, made our process adjustments, created robust systems and procedures, and thrived. We are now expanding once more and are looking at adding new trades and new locations in a well chosen sequence.
The main consideration is always our Proper Job Promise – we have to keep our standards high and we must be mindful of that as we grow.
We are aiming nationally and are building an infrastructure that will service installations, repairs and insurance cover plans nationwide and beyond.
As we build our network regionally and nationally over the coming year, we will become ever more valuable to our customer base and process greater numbers of jobs far more efficiently.
Great service takes time to perfect, but if we build daily, keep our quality high, keep our customers happy, we will build a reputation far and wide. We believe anything is possible, and are on the neverending journey of service excellence.
Our current operational goal is to grow to 50+ tradespeople in 2025. We have an established track record of hitting our goals, setting new ones and moving forward. Watch this space.
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Clementine offer a range of trade services:
- Heating
- Plumbing
- Joinery
- Solar Panels
- EV Charging Points
- Pressure Washing
- Building Work
- Project Management
- Electrics
- Roofing
- Heat Pumps
- Home Insulation
- Kitchens
- Home Extensions
- Bathrooms
- Facilities Management
If you’ve got a question you’d like answered, leave your details below and we will get back to you shortly.