Our
Proper Job Promise™
People don’t care how much you know until they know how much you care. With Clementine, the needs of our customers come first. Always.
Clementine is a collective of tradespeople, staff and administrators that share a responsibility of providing you, our loyal customers, with great service. All our teams are trained on a simple but powerful fundamental – the needs of our customers come first. Our customers can expect A Proper Job™ every time.
We know that changes to your home or premises can be stressful, so we want you to reassure you that here at Clementine we take great pride in the work we do, and we make sure it’s done reliably and to the highest standard. That’s why we’re proud to stand behind our work with the Clementine Proper Job Promise™. If it’s not done right, we promise to make it right.
Our business is about people and reputation. When you put your trust in us, we want you to be happy that you did, so the next time you need a hand, you’ll call us again. Over 90% of our customers would recommend us to friends and family, and we want to re-earn that recommendation on every new job.
When it comes to finding a tradesperson for your home or business, you want to know that they stand behind their work and get the job done right — the first time. At Clementine, we have the skills and willingness to make sure we fix the issue correctly and effectively. We strive to provide you with clear choices to resolve your repair issue and perform professional workmanship on whatever option you choose. By calling on our team of skilled service professionals and qualified tradespeople, you can be sure it will be A Proper Job™.
We stand behind our workmanship with a thirty (30) day Proper Job Promise™ related to drain cleaning, a ninety (90) day Proper Job Promise™ on repair workmanship and one (1) year Proper Job Promise™ on replacement workmanship for residential clients, and a thirty (30) day Proper Job Promise™ on all workmanship for commercial clients. If your service was not done right, we promise to make it right. Contact Clementine within the applicable time period and we will make it right.
No matter the project, Clementine Services promises that we will give you A Proper Job™.
Values & ETHICS
You can’t always have thing go to plan, but you can always try. There’s a simplicity to that. Clementine is trying to do business the right way. We have a collection of good people, with strong morals and ethics, who care about making good on the service standards we claim to offer.
We are trying to make our customer’s repairs easier, and spend our days continually improving our people, training, and systems so that statement holds true.
Our onboarding process makes it clear from the outset the standards we hold ourselves to and how we agree to conduct ourselves daily. The litmus test is how we act when no-one is watching. Who will know? We will. Decide to have great standards.
INTEGRITY
The goal is to sell a great service. The catch is that service has to be work worth paying for; and the foundation of that rests with each of us personally. We control that experience and it rests on trust and integrity.
It’s made up of performing excellent installs and repairs, doing a proper job, billing accurately, turning up on time, making the best decisions we can to benefit our customers; all of it. How we interact with our customers, our suppliers, our staff, our stakeholders; it all counts.
If it’s not right, don’t do it, and if it’s not true, don’t say it. That’s how we operate things here at Clementine Services.
CUSTOMER FIRST
We have set out to put the customer at the heart of everything we do. All our teams; field service, call centre and executive, are continually trained on the importance of this overriding focus.
Our founders and management team have studied how. From Leonard Berry’s seminal work “Lessons from the Mayo Clinic”, to Feargal Quinn’s “Crowning the Customer”, we have made a point of benchmarking our service standards against the best there is.
Our training ensures we reaffirm this commitment with every new recruit, and our on-going cultural work keeps the importance of Customer First at the centre of our service standard. This is a company that wants to do the right thing.
#WeAreClementine
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